FAQs

1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders are typically processed within 48 business hours (Monday–Friday). After processing, transit time usually ranges from 5 to 30 business days globally. Please refer to our full Shipping Policy for more details.

2. HOW DO I TRACK MY ORDER?

We've made tracking your order straightforward! You can check the current status of your shipment by visiting the following third-party tracking portal: https://www.17track.net

3. HOW DO I RETURN OR EXCHANGE AN ITEM?

We accepts returns and exchanges based on the terms outlined in our full policy.

  • Returns: We accept returns on all eligible merchandise within 30 days of delivery.

  • Exchanges: We accept exchanges on all eligible merchandise within 30 days of delivery.

Please note: Shipping and handling fees are non-refundable. For hygiene and quality control purposes, we cannot accept returns on used or damaged merchandise. Please refer to our detailed Returns & Exchanges Policy for complete guidelines.

4. HOW DO I USE A COUPON CODE?

To apply your coupon code, simply add your desired items to your shopping cart and proceed to the checkout page. You will find a designated box where you can enter your code, then click “Apply.”

Important Restrictions:

  • Only one promotional code may be used per transaction.

  • Coupon codes cannot be applied to orders that have already been placed.